Tuesday 8th September

09:30
Registration

Refreshments and breakfast bap on arrival.

10:15
Q&A with former Young Leaders

 

Steve Ellard

Strategic Asset Manager

Beyond Housing

 

Steve won the Young Leaders competition in 2016 and has continued to drive his career since. Winning over the judges with a presentation on innovation, he will be on hand to answer questions on his journey since winning and what tips he would have for those aspiring leaders now.

11:00
Morning Breakout - Please pick one option
Complaints

 

Complaints Handling

Facilitators: RightTrack Learning

Join us as we explore the world of complaints with RightTrack Learning.

Watch live complaints scenarios acted out and, along with your fellow peers, decide upon the best course of action to resolve the issues that arise.

Key Learning

This interactive conference session will allow you to explore how you and others within the housing sector manage complaints. This session will provide opportunity to learn complaint handling techniques through either taking an active role or watching as the action unfolds.

Media Training

 

Presentation Training

Facilitators: BBC Presentor Mark Easton, Kate Dodsworth, Alison Muir and Adam Clark

How do you approach presenting to your executive team? How would you cope in front of TV cameras representing your organisation on a range of issues?

Expect tough questions to be heading your way from our expert speakers, who will be looking to see how you handle pressure and think on your feet. Will you be prepared for all eventualities?

Key Learning

This conference session will provide you with insights on how to communicate effectively whilst under the spotlight of either the media or your senior team. Observing techniques which will include the importance of being able to think on your feet from a highly experienced media personality, senior housing figures and fellow delegates.

Change Management

 

Change Management

Facilitators: Liane Sheppard and Victoria Robb

Universal Credit has just hit your area. The regulator has issued a downgrade. The political environment has changed locally, and the organisation is under pressure.

How do you help your organisation cope with that change?

Key Learning

This session will see you overcome many different challenges, working in teams to mitigate risks, decide on what actions make the least negative impact and how best to futureproof your organisation from future challenges. Expect red herrings and banana skins… can you avoid them?

Sponsored by:

1pm
Lunch

A chance to network and catch up with your fellow delegates.

2pm
Afternoon Breakout - Please pick one option
Complaints

 

Complaints Handling

Facilitators: RightTrack Learning

Join us as we explore the world of complaints with RightTrack Learning.

Watch live complaints scenarios acted out and, along with your fellow peers, decide upon the best course of action to resolve the issues that arise.

Key Learning

This interactive conference session will allow you to explore how you and others within the housing sector manage complaints. This session will provide opportunity to learn complaint handling techniques through either taking an active role or watching as the action unfolds.

 

 

Presentation Training

Facilitators: BBC Presentor Mark Easton, Kate Dodsworth, Alison Muir and Adam Clark

How do you approach presenting to your executive team? How would you cope in front of TV cameras representing your organisation on a range of issues?

Expect tough questions to be heading your way from our expert speakers, who will be looking to see how you handle pressure and think on your feet. Will you be prepared for all eventualities?

Key Learning

This conference session will provide you with insights on how to communicate effectively whilst under the spotlight of either the media or your senior team. Observing techniques which will include the importance of being able to think on your feet from a highly experienced media personality, senior housing figures and fellow delegates.

 

Change Management

Facilitators: Liane Sheppard and Victoria Robb

Universal Credit has just hit your area. The regulator has issued a downgrade. The political environment has changed locally, and the organisation is under pressure.

How do you help your organisation cope with that change?

Key Learning

This session will see you overcome many different challenges, working in teams to mitigate risks, decide on what actions make the least negative impact and how best to futureproof your organisation from future challenges. Expect red herrings and banana skins… can you avoid them?

 

Sponsored by:

16:00
Afternoon Break

A chance to network and catch up with your fellow delegates. 

16:15
Happy hour in the Theme Park

Enjoy exclusive access to the Theme Park, with unlimited rides! Complimentary YLE ponchos will be provided for the water rides.

17:30 - 20:30
Evening Networking

Join us for drinks and a selection of street food. 

This is where delegate badges come into their own – an ideal chance for people to speed network and catch up on the day's events.

Wednesday 9th September

8:45
Arrival

Settle into day two with refreshments and breakfast bap on arrival.

9:30
Welcome Back

Mark Lawrence, 24housing Editor welcomes you back and recaps on day one.

9:45
Morning Breakout - Please pick one option

 

Technology Showcase

Facilitators: Steve Ellard - Beyond Housing

Tech Providers: Immerse Health, Deeo, Firefly Aerial Imaging, Switchee, AskPorter and others.

The latest technology is often cool and exciting. But does it really work for housing?

Explore the latest technology and decide if you would implement it in your organisation. If so, how would you introduce it and what benefits would it bring?

Key Learning

This conference session will allow you to explore the capability of new technology. Taking the opportunity to bring to life technology will enable you to gain knowledge of its capability to enhance you and your organisation.

 

Influencing Perceptions

Facilitators: Mark Lawrence

How much does the sector know about outside perceptions? How do MPs, councillors or wider stakeholders perceive the work housing professionals do?

In a series of games and quizzes, this session will expose delegates to the realities of wider public opinion and discover how to overcome the negativity and inspire positive views on the sector.

Key Learning

This session will raise your awareness of how your organisation maybe viewed from the outside and give you an opportunity to explore different methods of selling the positives of your organisation externally whilst combating any perceived negativity.

 

 

Escape the Cellarz

Facilitators: 24housing Learning and Development team

Designed to test your team building skills, can you and your team escape The Cellarz?

You have been locked up and will have to work in teams on a range of puzzles and brain teasing riddles to find the answers that will provide the key needed to be released. Think you can escape?

Key Learning

This breakout session will test your ability to work as a team and provide insights into leadership, communication, problem solving all whilst under the time pressure of escaping The Cellarz

11:15
Morning Break

A chance to network and catch up with your fellow delegates.

11:30
Mid Morning Breakout - Please pick one option

 

Technology Showcase

Facilitators: Steve Ellard - Beyond Housing

Tech Providers: Immerse Health, Deeo, Firefly Aerial Imaging, Switchee, AskPorter and others

The latest technology is often cool and exciting. But does it really work for housing?

Explore the latest technology and decide if you would implement it in your organisation. If so, how would you introduce it and what benefits would it bring?

Key Learning

This conference session will allow you to explore the capability of new technology. Taking the opportunity to bring to life technology will enable you to gain knowledge of its capability to enhance you and your organisation.

 

Talking Tenants

Facilitators: Victoria Dingle, Rob Gershon, Darwin Bernardo and Leslie Channon

Housing knows how to look after its best interests. But are those priorities always the same as what tenants want? This workshop will get delegates thinking about both their organisation and the tenants they serve in a range of different scenarios designed to force delegates into tough choices.

There will be the opportunity to talk through these hard decisions with the tenant facilitators, encouraging and promoting the best ways of engaging with tenants and involving them in the decision-making process.

Key Learning

This conference session should challenge delegates to appreciate the importance of obtaining and sharing knowledge from all stakeholders to support strategic decision making.

Sponsored by:

 

Escape the Cellarz

Facilitators: 24housing Learning and Development team.

Designed to test your team building skills, can you and your team escape The Cellarz?

You have been locked up and will have to work in teams on a range of puzzles and brain teasing riddles to find the answers that will provide the key needed to be released. Think you can escape?

Key Learning

This breakout session will test your ability to work as a team and provide insights into leadership, communication, problem solving all whilst under the time pressure of escaping The Cellarz

 

13:00
Lunch

A chance to network and catch up with your fellow delegates.

13:45
Afternoon Breakout - Please pick one option

 

Talking Tenants

Facilitators: Victoria Dingle, Rob Gershon, Darwin Bernardo and Leslie Channon

Housing knows how to look after its best interests. But are those priorities always the same as what tenants want? This workshop will get delegates thinking about both their organisation and the tenants they serve in a range of different scenarios designed to force delegates into tough choices.

There will be the opportunity to talk through these hard decisions with the tenant facilitators, encouraging and promoting the best ways of engaging with tenants and involving them in the decision-making process

Key Learning

This conference session should challenge delegates to appreciate the importance of obtaining and sharing knowledge from all stakeholders to support strategic decision making.

Sponsored by:

 

Influencing Perceptions

Facilitators: Mark Lawrence

How much does the sector know about outside perceptions? How do MPs, councillors or wider stakeholders perceive the work housing professionals do?

In a series of games and quizzes, this session will expose delegates to the realities of wider public opinion and discover how to overcome the negativity and inspire positive views on the sector.

Key Learning

This session will raise your awareness of how your organisation maybe viewed from the outside and give you an opportunity to explore different methods of selling the positives of your organisation externally whilst combating any perceived negativity.

 

 

 

Escape the Cellarz

Facilitators: 24housing Learning and Development team.

Designed to test your team building skills, can you and your team escape The Cellarz?

You have been locked up and will have to work in teams on a range of puzzles and brain teasing riddles to find the answers that will provide the key needed to be released. Think you can escape?

Key Learning

This breakout session will test your ability to work as a team and provide insights into leadership, communication, problem solving all whilst under the time pressure of escaping The Cellarz

15:15
Round Up

A brief round up of the conference and a chance for delegates to take stock of what they have learned. 

15:30
Close of conference

For those that haven't driven, complimentary coaches will be taking delegates back to Kidderminster station.

Download Conference Programme